Refund policy

At Videllity, we are committed to delivering premium sea moss products to our customers. Due to the nature of our items, all sales are final, and we are unable to offer refunds.

Non-Returnable Items

The following types of items are non-returnable:

• Perishable goods (such as food products).
• Custom products (including special orders or personalized items).
• Personal care items (such as wellness or beauty products).

Damaged or Incorrect Items

We take great care in ensuring your order arrives in perfect condition. If your item is damaged or you receive the wrong item, please contact us at [Contact.us@videllity.com] within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

1. Your order number.
2. A detailed description of the issue.
3. Photos of the damaged or incorrect item(s).

Our team will review your case and work with you to ensure the issue is addressed promptly.

Thank you for choosing Videllity  for your wellness journey!